Support Center

How can we help you?

Get the support you need to make the most of PesaTrace. Our team is here to help you succeed with 24/7 assistance.

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Multiple ways to get the help you need

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Live Chat

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Available 24/7
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Support Ticket

Create a detailed ticket for complex issues

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Phone Support

Speak directly with technical experts

Mon-Fri, 8AM-6PM EAT
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Email Support

Send detailed inquiries via email

Response within 24 hours
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Frequently Asked Questions

Quick answers to common questions

How do I reset my password?

Go to Settings > Security > Change Password, or use the forgot password link on the login page.

How do I add a new agent?

Navigate to Agents page and click "Add Agent". Fill in the required information and save.

What payment methods are accepted?

We accept mobile money (MTN, Airtel), bank transfers, and credit/debit cards.

How do I sync my SIM card?

Go to Settings > Mobile Money > Primary Mobile Money SIM and enter your SIM details.

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Availability

24/7 for premium customers

Support Stats
Average Response Time2 minutes
Resolution Rate98%
Customer Satisfaction4.9/5